Parts & Service
OEM Parts
Our dedicated spare parts team is here to make sure your Excelway is always on the go. Once your order is placed, expect shipment to leave our warehouse within 48 hours! For North American customers this is particularly advantageous since most of our competitors ship parts from various overseas locations. When asked why they chose to buy Excelway, more than 80% of our clients stated ability to get parts quickly as being a key factor that influenced their buying decision.
Phone: 1-855-651-0444 ext. 28
Email: parts@exprolink.com
Fax: 450-651-0447
Technical support
If you have any issues with one of our machines, rest assured we’re just a phone call (or email) away!
Phone: 1-855-651-0444 ext. 28
Email: parts@exprolink.com
Include in your email the machine serial number (or VIN), a detailed explanation of the problem(s), and relevant phones. One of our product support specialists will quickly respond and get your unit back in the field.
Warranty Claims
All Excelway models come with a 1-year (or 1000 hours) limited parts and labor warranty + 2 or 3-year engine manufacturer warranty. Extended warranty coverage is also available. Need more info? Looking for a special warranty and maintenance package for your Excelway’s ? Simply call us at 1-833-767-0444, or forward your request to warranty@exprolink.com. We’re here to help, anytime.
